Resume
Experience
September 2025 - Present
Technical Quality Specialist - Interiors
Scout Motors
Novi, Michigan
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Partnered cross-functionally to define requirements & ensure alignment with customer needs
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Led Voice of Customer analysis & benchmarking to inform design decisions and product strategy
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Applied real‑world feedback (IQS/J.D. Power reviews) to drive data‑driven improvements in interior quality
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Translated customer insights into specifications for materials, tolerances, & appearance standards
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Evaluated design impact on satisfaction, warranty risk, & overall product performance
January 2023 - Present
Product Designer & AI Consultant
Freelance
Remote
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Designed & deployed AI chatbot for business websites to improve customer engagement
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Delivered custom digital & physical products (websites, logos) from concept to launch
June 2023 - September 2025
Product Engineer
The Woodbridge Group
Troy, Michigan
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Lead benchmarking and prototype efforts in both physical and digital AI products
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Create internal AI data management agents for market analysis, and knowledge retrieval
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Serving as a primary point of contact to automotive OEMs, suppliers and other customers to understand their specific product needs and requirements.
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Identifying and addressing technical challenges and issues in seating and automotive interior part design and production processes.
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Provide technical expertise to internal teams and external customers, ensuring product quality,
performance, and alignment with customer needs through Voice of Customer analysis -
Collaborating with cross-functional teams to enhance product efficiency, reduce waste, and increase overall customer satisfaction.
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Conducted customer research, journey mapping, usability testing, and other Human centered design practices
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Refined how customers interact with vehicle health alerts in their vehicle and on FordPass app
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Refined how customers schedule vehicle service reservations with a focus on dealer and FordPass app interactions
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Lead customer and dealer voice for the metrics/analytics team
March 2022 - June 2023
Customer Experience (CX) Specialist
Ford Motor Company
Dearborn, Michigan
January 2020 - March 2022
Product Development Engineer
Ford College Graduate (FCG) Rotational Program
Ford Motor Company
Dearborn, Michigan
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Worked on the assembly line in the Dearborn Truck Plant
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Tested various program’s instrument panels as a Design Validation Engineer
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Worked on a couple human-centered design projects as a D-Ford Design Prototyper
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Worked on the CAD for floor consolettes on the Ford Super Duty as a CAD Engineer
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Worked on launching the Ford Tremor and Ford Lightning as an Exterior PMT Engineer
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Worked on the Raptor Bronco as a Seat Design and Release Engineer in Ford Performance
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Worked on the Global Customer Interaction Experience Development Core Harmony team as an Experience Translation Engineer
July 2019 - December 2019
Engineering Assistant
Airflow Science Corporation
Livonia, Michigan
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Conducted lab testing with a focus on fluids
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Created models using SOLIDWORKS for computational fluid dynamics testing and blueprints for the construction of physical models
May 2019 - July 2019
Product Development Summer Intern
Ford Motor Company
Dearborn, Michigan
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Worked with the Interior, Seating, and Comfort teams to enhance user experience in the vehicle. Had a major role in the Core Comfort team
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Develop two products to be brought to market, that can be easily inserted into the Lincoln fleet’s second row seats to enhance the occupant’s experience. Completed an invention disclosure on the products designed
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Conducted benchmarking on the seats in Lincoln vehicles and their competitors
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Created a premium segment personalization report to benchmark Lincoln’s competitor’s personalization options to see where Lincoln can improve, and which personalization features Lincoln should offer
May 2018 - December 2018
Research and Advanced Engineering Intern
Ford Motor Company
Dearborn, Michigan
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Worked in the Structures and Stamping Department where I conducted material property testing on different types of Gen3 steels
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Calculated stress, strain, and elongation from the grids and analyzed data from test to find the effects on work hardening and paint bake on the steel’s material properties
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Worked with a team of engineers to problem solve and refine products through conducting tests in the lab, documenting results from the tests, auditing parts in the plants, and updating the design guidelines
May 2017 - August 2017
Product Engineering Intern
The Woodbridge Group
Troy, Michigan
May 2014 - October 2016
Bicycle Mechanic
Jack's Bicycle and Fitness
Dearborn, Michigan
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Built and repaired bicycles, helped customers, and problem solved
Education
June 2020 - April 2023
Master of Science
University of Michigan
Dearborn, Michigan
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Master of Science in Human Centered Design and Engineering (HCDE)
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3.97 GPA
September 2015 - December 2019
Bachelor of Science in Engineering
University of Michigan
Dearborn, Michigan
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Bachelor of Science in Engineering (BSE) degree in Mechanical Engineering (ME) with Experiential Honors
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3.51 GPA
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President and E-Board member of the Society of Women Engineers - UofM-Dearborn Chapter
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4-time NCWWA Women's Wresting National Champion and team captain
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E-Board member of UofM-Dearborn Climbing Club
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Member of the UofM-Dearborn Varsity Cross Country team
Skills
Skills
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Soft Skills
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Curiosity
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Innovative Mindset
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Entrepreneurial Mindset
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Work Ethic
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Leadership
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Communication
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AI & Product Management
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Generative AI
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AI Agent Development
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AI Chatbot Development
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Jira
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KPI Tracking
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CAD Tools
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SolidWorks
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Catia V5
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AutoCAD
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Fusion 360
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Benchmarking & Market Analysis
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Human Centered Design
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Grounding/Research
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Ideation
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User Testing
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Prototyping
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UX
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UI Design
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Storyboarding
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Journey Mapping
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User Personas
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Affinity Mapping
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Data Analytics
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Voice of Customer
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Collaboration & Design Tools
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Figma
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Invision
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Bluescape
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Miro
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AdobeXD
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